Delivery Policy

At The SkinWish, we aim to make receiving your order simple, reliable and convenient. We currently deliver throughout the UK using tracked Royal Mail services.

The delivery options, charges and estimated delivery times available for your order will be shown at checkout before payment.

UK Delivery Options

Standard UK Delivery — £3.95

Orders are sent using a tracked Royal Mail service.

Estimated delivery: 2–3 working days after dispatch.

Standard UK Delivery is FREE on orders over £40.

The free-delivery threshold is calculated using the value of qualifying products after any applicable discounts or promotional codes have been applied.

Express UK Delivery — £5.95

Orders are sent using an expedited tracked Royal Mail service.

Estimated delivery: 1–2 working days after dispatch.

Express UK Delivery is intended to provide faster delivery than our Standard service but is not a guaranteed next-day service.

Availability and delivery times may vary by postcode.

Click & Collect — FREE

Free Click & Collect is available from our collection point in Livingston.

You will receive a confirmation when your order is ready for collection. Please do not travel to collect your order until you have received this confirmation.

Collection is available during the times confirmed by The SkinWish.

Please bring your order confirmation when collecting your order.

Collection address: 5 Grampian Court, Livingston, EH54 6QF

Order Processing & Dispatch

We process and dispatch orders Monday to Saturday, excluding UK bank holidays.

Orders placed before 2:00 pm will normally be prepared for dispatch on the same day.

Orders placed after 2:00 pm will normally be prepared for dispatch on the next processing day.

Processing and delivery are separate stages. The delivery estimates shown above begin once your order has been dispatched.

During promotions, seasonal peaks or other particularly busy periods, processing may occasionally take slightly longer. We will always aim to dispatch your order as quickly as reasonably possible.

For the purposes of the delivery estimates on this page, working days exclude Sundays and UK bank holidays unless otherwise stated.

Tracking Your Order

Once your order has been dispatched, we will send you a dispatch confirmation containing your tracking information.

Tracking may not become active immediately after your parcel has been handed to Royal Mail. Please allow some time for the tracking system to update.

Highlands, Islands & Remote Areas

We deliver throughout the UK.

Deliveries to the Scottish Highlands and Islands and certain other remote UK locations may take longer than the delivery estimates shown above.

Express UK Delivery may also have different delivery times or availability for certain postcodes.

The delivery options available for your address will be shown at checkout.

Delivery Addresses

Please check that your delivery address, postcode and contact details are complete and accurate before submitting your order.

If you notice an error after placing your order, please contact The SkinWish as soon as possible.

We will make reasonable efforts to amend your delivery details before dispatch, but we cannot guarantee that changes will be possible once an order has entered the dispatch process.

Incorrect or incomplete delivery information may result in a delay or the parcel being returned to us.

Receiving Your Parcel

Depending on the delivery service, destination or value of your order, additional delivery verification may be required.

If nobody is available when delivery is attempted, Royal Mail may provide alternative delivery or collection options in accordance with the applicable service.

Please follow the instructions provided in your tracking information.

Delivery Delays

Delivery dates and timeframes shown on our website are estimates unless a particular delivery service is expressly stated to be guaranteed.

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, transport disruption, carrier delays or unusually high parcel volumes.

If your order has not arrived within the expected timeframe, please contact The SkinWish and we will investigate the delivery.

Lost, Damaged or Incorrect Deliveries

If your parcel appears to be lost, arrives damaged, contains an incorrect product or you experience another delivery problem, please contact The SkinWish as soon as reasonably possible.

Please provide your order number and details of the issue.

Where reasonably possible, photographs of the parcel, packaging, shipping label or affected products may help us investigate and resolve the issue more quickly.

We may investigate delivery issues with Royal Mail before determining the appropriate resolution.

Your statutory rights are not affected.

For further information about delivery, risk and responsibility, please see our Terms & Conditions.

Orders Sent in More Than One Parcel

In some circumstances, an order may be dispatched in more than one parcel.

If this happens, the parcels may arrive separately and may have different tracking information.

You will not be charged additional delivery fees solely because The SkinWish chooses to divide your order into multiple parcels.

Delivery Charges

Our current UK delivery charges are:

Standard UK Delivery — £3.95

FREE Standard UK Delivery — orders over £40

Express UK Delivery — £5.95

Click & Collect — FREE

The applicable delivery charge will be displayed at checkout before you place your order.

Your Statutory Rights

Nothing in this Delivery Policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law.

Please see our Terms & Conditions and Returns & Refunds Policy for further information.

Contact Us

If you have any questions about delivery or an existing order, please contact The SkinWish using the contact details provided on our website.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.